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Refund Policy

Effective date: Feburary 10, 2019
Last Updated on: April 1, 2024


At Viddly , our customers are very important and we do our best to fulfill all their requirements. Viddly comes with a free trial version that you can use to evaluate the program before purchase.

If you discover an issue with the program within 30 days after your purchase, email our support team with the details of the problem. Please allow 24 hours for a response. This period can however be longer (up to 3 days) on the weekends or national holiday. You will receive an automated response confirming that we have received your email.

30-Day Moneyback Guarantee

We can offer a refund on Viddly within 30 days of purchase. The refund will only be approved and guaranteed under the circumstances listed below. If the purchase passes the money-back guarantee period (30 days), the refund will be reviewed on a case-by-case basis.

Acceptable Refund Circumstances

We will process refund requests under the following circumstances:

  • Within 30 days of purchase, no questions asked!

  • If you purchased Viddly more than once.

  • If Viddly has technical problems and our technical team is unable to find a solution in 30 days.

Unacceptable Refund Circumstances

We strongly advise all our customers to download the free trial version of the program first. Most refund requests that we get are often due to the customer’s lack of information about the product.

We will not process a refund under the following circumstances, assuming the money-back guarantee period has passed:

  • If your purchase is incompatible with your computer or device. For example, if you have a Mac and choose the Windows version, we will not process a refund. Or if you demonstrate a lack of knowledge about the product's function or what it is used for.

  • If you simply change your mind about the product after you have purchased it.

  • If you fail to update the program when Viddly provides an updated version.

  • If there are no technical issues with the software that we can find.

  • If you request a refund because of technical issues, but you failed to seek help for these technical issues from our support team.

  • If you fail to implement any troubleshooting or repair steps that our technical team provides within 30 days of reporting the issue to us. And if you fail to provide any requested additional information about the problem you’re having.

  • If you don’t receive a registration code for the product, but you fail to contact customer support for assistance.

How to Request a Refund?

To request a refund, send an email to help@viddly.net . Refunds are processed within 3-5 days. Once the refund is issued, the account for the product will be deactivated.

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